Placing your order
Orders are accepted 24/7 via our secure shopping cart. If you prefer not to order online you may call us Monday through Friday from 8:00am-6:00pm EST at 727-667-4073.

Delivery and Shipping Charges
Delivery and shipping charges are in addition to the cost of the gift. Please check your delivery information carefully before you submit your order. You will be charged for redelivery if an incorrect address is given.  Over-sized boxes will incur extra charges. Need it there faster? We would be happy to provide rush shipping quotes upon request (3rd day, 2nd day or next day air).

Deliveries in the local area are made during regular business hours Monday through Friday.  Saturday or evening deliveries are also available but may incur additional charges please call 727-667-4073 to discuss your specific needs. Residential deliveries made when no one is available to receive the delivery will be left unless otherwise requested. Delivery fees vary and are based on address.

Returns & Cancellations
Because we pride ourselves on our excellent service and quick shipping and delivery we require that all cancellations be made within 2 hours of placing your order. Should your cancellation be received after shipping/delivering we will refund basket cost minus a $12.00 restocking fee. The purchaser is responsible for paying shipping charges.

Each gift is packaged carefully but we understand damages still may occur. Please report damaged shipments immediately. Please keep all packaging in the event the shipper requests it. We will do our best to replace damaged products as your satisfaction is always our goal. Unopened baskets may be returned within 5 working days with an authorization. You must call or email us to obtain authorization. Return shipping is the responsibility of the recipient/buyer. Shipping and handling charges are non refundable. All merchandise must be returned in the original carton and in good condition. No credit can be issued until the returned merchandise is received by us. A $12.00 restocking fee will be applied to all returns.

Privacy
Any and all information we collect from you is solely to process and ship/deliver your gift to the recipient. This information will allow us to fill your order and notify you of your order status. Your e-mail address is used to send you a confirmation note/receipt of your order. Should you choose to opt into our monthly newsletter list you should know that we absolutely do not share our customer information with ANYONE. We use a secure server to collect and process all orders.

Copyright
All photographs, graphics and web design are the sole property of Garden Gate Gifts and are not to be copied. Use of our images or graphics for business or profit is prohibited. No one may use any of our photographs or graphics for ANY use including brochures, fliers, newsletters, business cards or web sites without express written permission of Garden Gate Gifts.

Lead-Time
Orders placed before 10am EST are shipped the same day unless otherwise requested. Large orders may require some lead-time. Lead-time varies during busy holiday seasons. A non-refundable 50% deposit will be requested on all volume corporate or private orders. Please call for details.